Just back from a short holiday from Hanoi staying with JW Marriott Hanoi and I really have to share this extraordinary experience with everyone.
As an Expedia +Gold member, I got a free upgrade and late checkout. And the hotel did treat us as VIP. Once we tried to check in at the front desk, the receptionist brought us to the Executive Lounge to check in there then brought us to the spacious Executive Lakeview Suite.
The Suite is very spacious with a separate living room and bedroom facing the lake. It is one of the biggest suites we have ever stayed in a city hotel. Big walk-in closet, guest toilet, 3 TVs one is living room, one in bedroom and one in the bathroom facing the oversize bathtub, Illy coffee machines, Aromatherapy Associates amenities, rain shower plus 3 levels shower jet on the wall, DreamMaster mattress and Executive lounge access with complimentary breakfast, midday snack, afternoon tea, hors d’oeuvres and cocktails. Nothing is missing for a wonderful 5-star experience.
The hotel is very big with 6 F&B outlets, huge Executive lounge and fitness centre. The swimming pool is a highlight of JW Marriott Hanoi. It's located on the top floor of the building sticking out from the main building overlooking the whole skylight of Hanoi. The building itself is a masterpiece which looks like a space station.
What’s make a 5-star hotel outstanding from other hotels is not only the property itself but more importantly are the service. Staff in JW Marriott Hanoi are outstanding. Every single staff is super friendly and helpful. The gym attendant Michael was very attentive. He gave us towel and water when we were swimming, then gave us cold water when he saw us going to enjoy the sauna afterwards. All staff in the executive lounge made us feel special and important. All staff in JW Cafe took very good care of us. No wonder JW Cafe is the no.1 restaurant in TripAdvisor. The buffet offers high variety and good quality food. Japanese, Vietnamese, Korean, Chinese and Western food. Delicious and yummy. Highly Recommend.
JW Marriott is about half an hour away from the old town. People may hesitate because of that and stay in hotels closer to the old town. Trust me, hotels there are very small and overpriced. It totally worth to travel a bit longer to enjoy a true 5 star VIP experience.
Once again, special thanks to Minh, Tu and their team who took care of us so well. We had a great time and hope can come back soon.
Quality of Bed: *****
Quality of Toileteries: *****
Food & Beverage: *****